Listen as Paul Deemer, Head of Diversity and Inclusion for NHS Employers and Sophie Randall is Project Manager at Patient Information Forum (PiF) reveal how moving health literacy up your organisation’s agenda will empower and equip patients with the skills, understanding and confidence to access healthcare information, to be active partners in their own care, and to navigate the health and social care systems with confidence. You’ll also discover how to support NHS staff to understand and interact with everything from personal health records to online appointment booking.

This includes Commissioners, Quality and Improvement Leads, Information Producers and Providers, Policy Leads for Personalised Care, Equalities, Long Term Conditions, Nursing, Primary Care, Public Health Specialists and Commissioners, Making Every Contact Count Leads and Practitioners.